Return & Refund Policy

At xbagmaniattkx Solutions Ltd., we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and conditions for cancellations, returns, and refunds. Please read this document carefully before initiating any return or refund request.

Cancellation

You may cancel your order at any time prior to shipment. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that cancellation requests must be submitted in writing via email to our customer service team. We process cancellations within 1-2 business days, and refunds typically appear in your account within 5-7 business days depending on your financial institution's processing times.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Certain items may be exempt from returns due to hygiene reasons or product characteristics (e.g., personalized or custom-made products).

To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. All returned items must include this RMA number clearly marked on the exterior of the package. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).

Refunds

Upon receipt and inspection of your returned item, we will send you an email notification confirming the approval or rejection of your refund. If approved, the refund will be processed to your original payment method. Please allow up to 10 business days for the refund to appear in your account. The exact timing depends on your payment provider's policies.

Refunds will be issued for the product cost only. Original shipping fees are non-refundable unless the return results from our error. For items purchased during promotional periods, refunds will reflect any applicable discounts.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company as processing delays sometimes occur. If the issue persists, contact your payment provider as they may require additional time to finalize the transaction.

If after these steps you still have not received your refund, please contact our customer service team with your order details. We will investigate the matter and work with the relevant financial institutions to resolve the issue promptly.

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